Privacy Policy
Privacy Promise
We are committed to safeguarding your private information online. We will only collect, store, and use your personal information to fulfill your orders, address any queries or aftercare issues, or for marketing purposes. We will at all times seek to comply with the requirements of the GDPR and any applicable laws and regulations to ensure that the personal information you provide to us is kept appropriately secure and processed fairly and lawfully.
Placing an Order and Your Personal Information
When you register to purchase products (the "Products") through www.risepekt.com, we ask for your name, email address, postal address, and contact details. We then keep a record of this information.
If you place an order with us and elect for us to store your credit or debit card details, we will keep a record of those details.
We keep a record of any email correspondence you send us, so we can track any problems or concerns you have had on our website.
How We Use This Personal Data
All the information we collect via the website or through correspondence (including emails) with you is used to:
- Deliver the products you have ordered
- Personalize your service
- Ensure that any issues you have after ordering are taken care of
Receiving Marketing Emails
You may choose to sign up with Risepekt and receive details of new products, discounts, or other news we think might interest you. In addition to your name and email address, we also collect your date of birth so that we can send you special birthday offers.
If you have purchased goods from us before, or if your details were on our database before October 2024, we may also rely on our legitimate interests to market to you by email. We will always take care to ensure that these emails are not too frequent or wordy, and that you can easily unsubscribe from them.
Sharing Your Personal Data
We may disclose your information in order to comply with any legal obligation, enforce or apply our Terms and Conditions, or protect the rights, property, or security of others.
If you have ordered a product from us, this includes exchanging information with partners such as:
- Shopify (the service provider that runs our website)
- Stripe/Worldpay (to process your payment)
- UPS (to deliver your goods)
- PCH warehouse (where our goods are stored)
When we send marketing emails, we will share your email address, date of birth, country of residence, and name with Mailchimp, whose software allows us to tailor our marketing to you.
We will only provide these companies with the information they need to carry out their services, and they will not be permitted to use the information for other purposes. They will only be allowed to use your information in the way we instruct them and as permitted by applicable laws.
Google Analytics
We have integrated Google Analytics. This service collects information related to your visit to our website, including but not limited to your IP address, traffic source, browsing behavior, device information, and usage patterns.
This information is used to help us analyze website traffic, optimize user experience, and improve service quality. You can prevent this service from collecting your data by installing the Google Analytics Opt-out browser add-on.
Data Over the Internet
The internet is a global network, so your data may travel internationally. You acknowledge that the internet is not a 100% secure medium for communication, and accordingly, we cannot guarantee the security of any information you send to us.
We take every precaution to protect your information. All personal information stored by us is kept on a server in a secure environment.
Cookies & Internet Advertising
We use "cookie" technology to better understand how you interact with the site and our service. Cookies are small data files that we transfer to your computer's hard disk. We do not use cookies to collect personally identifiable information.
By visiting our website with your computer set to accept cookies, you are consenting to the way we use cookies.
Storing Your Credit and Debit Card Details
If you elect to store your credit or debit card details, those details will appear automatically on the Payments page when you log in. To ensure security:
- Only the last four digits of your card number, expiry date, name, and card type will be visible
- We require a CV2 (card security) number even when using the stored card function
If you would like to revise your payment details, please email us at support@risepekt.com.
Children's Privacy
Our service is not directed to children under the age of 16. We do not knowingly collect data from minors. If we discover that a child under 16 has provided us with personal information, we will immediately delete it.
Deleting Your Personal Data
If you would like us to delete your details from our database, please email us at support@risepekt.com.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website. We recommend that you review this page periodically for the latest information. If you continue to submit information to us after such changes, you will be deemed to have read and agreed to the updated policy.